Privacy Policy

Bespoke Real Estate Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, enquire about a property, or use our services.

Information We Collect

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Postal address
• Property requirements and preferences
• Information you provide through website forms, emails, social media, or telephone conversations
• Information relating to property appraisals, sales, purchases, and tenancy enquiries
• Website usage information collected through cookies and analytics tools

How We Collect Information

We collect information when you:

• Contact us via our website
• Submit an enquiry about a property
• Request a market appraisal
• Subscribe to newsletters or marketing communications
• Attend open homes or property inspections
• Communicate with us via phone, email, social media, or in person

We may also receive information from publicly available sources or from third parties where authorised by law.

How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests
• Provide real estate services
• Arrange property inspections and appraisals
• Market and promote properties
• Send updates about properties, services, and market information
• Improve our website and customer experience
• Meet our legal and regulatory obligations

Marketing Communications

We may send you property alerts, market updates, newsletters and promotional information where you have consented to receive them or where permitted by law.

You can unsubscribe at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Sharing Your Information

We may share your personal information with:

• Property owners, purchasers, tenants, landlords and prospective buyers where relevant
• Professional advisers including solicitors, accountants and valuers
• Service providers who assist with website hosting, marketing and business operations
• Government agencies or regulatory bodies where required by law

We do not sell your personal information to third parties.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website performance and understand visitor behaviour.

Cookies help us recognise repeat visitors and enhance your browsing experience. You may disable cookies through your browser settings; however, some website features may not function correctly.

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we use appropriate security measures, no method of electronic transmission or storage can be guaranteed as completely secure.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe that information is inaccurate.

Requests can be made using the contact details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

Contact Us

Effective Date: 8 April 2025